Política de reembolso
RETURN AND REFUND POLICY
Last updated: [Insert Date]
This Return and Refund Policy applies to purchases made through www.sarconyx.com. SARCONYX is a brand operated by JETCOSHOP LLC (“SARCONYX,” “we,” “us,” or “our”).
Please read this policy carefully before placing an order.
1. General Return Policy
Due to the nature of dietary supplement products, we can only accept returns of items that are unopened, unused, sealed, and in their original packaging.
To be eligible for a return, your item must:
- Be returned within 30 days of delivery;
- Be unopened, unused, and in its original sealed packaging;
- Be in the same condition in which you received it;
- Include proof of purchase, such as an order number or purchase confirmation.
For health, safety, and quality-control reasons, we do not accept returns of opened, used, partially used, damaged-by-customer, or unsealed dietary supplement products.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used dietary supplements;
- Products with broken or removed seals;
- Products not in their original packaging;
- Products damaged after delivery due to misuse, improper storage, or handling;
- Gift cards, if applicable;
- Final sale, clearance, or promotional items clearly marked as non-returnable;
- Products returned without prior authorization.
3. How to Request a Return
To request a return, please contact us before sending any item back:
Email: admin@jetcoshop.com
Please include:
- Your full name;
- Your order number;
- The email address used for the order;
- The item you want to return;
- The reason for the return;
- Photos of the product and packaging, if the item arrived damaged, defective, or incorrect.
If your return request is approved, we will provide instructions on where and how to send your return. Items sent back without prior authorization may not be accepted.
4. Return Shipping Costs
Unless the return is due to our error, a damaged item, defective item, or incorrect item, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable, except where required by law or where the return is due to our error.
We recommend using a trackable shipping service. We are not responsible for returned items lost or damaged in transit.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
admin@jetcoshop.com
Please include your order number and clear photos of:
- The product;
- The packaging;
- The shipping label;
- Any visible damage or issue.
If we determine that the item was damaged, defective, or incorrect, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
6. Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow time for your bank, credit card company, or payment provider to process and post the refund.
Refunds may exclude original shipping charges, return shipping costs, duties, taxes, or other non-refundable charges, unless otherwise required by law or unless the refund is due to our error.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
admin@jetcoshop.com
We cannot guarantee that an order can be cancelled once it has been processed, fulfilled, or shipped.
If your order has already shipped, you may need to follow the return process described in this policy.
8. Shipping Delays and Unavailable Items
We make reasonable efforts to process and ship orders within the estimated timeframes shown at checkout or in our shipping communications.
If we are unable to ship your order within the timeframe stated, or within the timeframe required by applicable law, we may contact you with an updated estimated shipping date and, where required, offer you the option to accept the delay or cancel the order for a refund.
If an item is unavailable or cannot be fulfilled, we may cancel the affected item or order and issue a refund for the unshipped item.
9. Lost or Missing Packages
If your package appears to be lost or missing, please contact us at:
admin@jetcoshop.com
We may ask you to verify your shipping address and check with the carrier. Resolution may depend on the carrier’s investigation and the tracking information available.
We are not responsible for packages that are confirmed as delivered to the address provided at checkout, unless otherwise required by law.
10. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.
11. Exchanges
We do not offer direct exchanges at this time.
If you would like a different product, you may request a return for an eligible unopened item and place a new order separately.
12. International Orders
For international orders, customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.
International shipping charges, customs duties, taxes, and import fees are non-refundable, except where required by law.
Please note that international returns may be subject to additional shipping costs, customs processes, or restrictions.
13. European Union, United Kingdom, and Other International Consumer Rights
If you are located in a jurisdiction that provides mandatory consumer cancellation, withdrawal, refund, or return rights, nothing in this policy is intended to limit those rights.
For example, consumers in certain jurisdictions may have a legal right to cancel an online purchase within a specified period. However, exceptions may apply, including for sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Where applicable law provides greater rights than this policy, we will comply with applicable law.
14. Product Results and Customer Expectations
SARCONYX products are dietary supplements. Individual results may vary.
We do not offer refunds based solely on taste preference, individual expectations, lack of perceived results, or customer change of mind after a product has been opened or used, unless otherwise required by law.
15. Contact Us
If you have questions about this Return and Refund Policy, please contact us at:
JETCOSHOP LLC
SARCONYX
1012 Marquez Pl
Santa Fe, NM 87505
United States
Email: admin@jetcoshop.com
Website: www.sarconyx.com